Service

Warranty Period

HS CODE	SERVICE PARTS FOR MOBILE PHONES	VAT - TOTAL
501 2+32	CHARGER ADAPTER	2,420
501 2+32	EAR PIECE	450
501 2+32	MAIN BOARD 2+32	12,500
501 2+32	DATA CABLE	1,200
501 2+32	BATTERY	3,500
501 2+32	DISPLAY MODULE	7,000
501 2+32	BATTERY COVER	1,300
501 2+32	SUB PCB	1,000
501 2+32	SPEAKER	1,200
501 2+32	BACK CAMERA	1,800
501 2+32	FRONT CAMERA	900
501 2+32	VIBRATER	350
501 2+32	SIM TRAY	1,000
501 2+32	CHARGING PIN	1,200
501 2+32	SIDE KEY	350
501 2+32	UK CHARGER	2,000
501 2+32	TYPE CABLE	400
502 2+32	CHARGER	3,500

To consumable parts, such as batteries or protective coating that are designed to diminish over time, unless failure has occurred due to the defect in materials or workmanship.
To cosmatic damage, including but not limited to scratches, dents, or broken plastic ports.
To damage caused by accident, abuse, liquid contact, fire, earthquake, external cause.
To damage caused by operating the product outside the published guidance.
To damage caused by the service (including upgrades and expansions) performed by any unauthorized Service Provider.
To protect that has been modified or alter functionality or capacity without written permission.
To any device which the serial number has been removed.

When a product is defective after the customer has purchased it.
Within 7 days from activation/ Purchase.
Hardware defects only.
Product needs to physically reach service center on time for DOA.
Eligibility can be decided only by the service center, with the complete device box and accessories.
Not applicable for:
- Software accessory defect.
- Customer misuse/ Phyisical damage/ Liquid damage.

Non-warranty items will be taken under the service custody once the estimated amount is paid and sent through the job sheet/ request, LKR 500 to be paid.
Estimates will be valid for 7 days, if the payment is made, repair will proceed, if not unit will be returned. And if the repair is confirmed, the estimate fee will be waived off.